GENERAL FAQ
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Why not? Its always great to explore the island and this southwestern part of the island has great beautiful beaches. Its a more laid back environment during the week, but the weekends don’t disappoint with the local wanting to get out and listen to the music. La Parguera has many activities, from diving, to snorkeling and exploring the Caribbean Sea by boat.
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Yes, we are pet-friendly and welcome your furry friends! For the safety of your pet, we require that all dogs wear a lifevest. Please ensure you bring a suitable lifevest for your dog.
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Our dock is located within our shop called Carmens Shell Shop in the main plaza (Plaza San Pedro) of La Parguera.
La Parguera is located in the southwestern part of the island, its a 2 or 2.5 hour drive from San Juan. If you are visiting us make sure you time your arrival right, traffic can get quite heavy during the afternoons due to construction or road accidents.
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We don’t recommend this option, since its a bit costly and you would have to talk to your driver to stay since there are no Uber or Taxi services that take you back to San Juan.
It is best if you rent a car and time your arrival right since it is a 2 or 3 hour drive depending on traffic.
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Cancellation Policy
Phone-Only Cancellation: All cancellations must be made through phone. This ensures a direct and efficient handling of your request.
Official Confirmation via Email: Cancellations are not official until you receive an email confirmation from us. This email serves as your proof of cancellation and, if applicable, your refund processing.Cancellation Terms:
Full Refund with Advance Notice: For a full refund, you must cancel at least 72 hours in advance of the start date of the experience. This gives us sufficient time to adjust our planning and offer the slot to other interested participants.
Cancellations Due to Extreme Weather: If there is an extreme weather forecast on the day of the tour, the tour will be canceled, and you will receive a full refund. We prioritize the safety and comfort of our guests and staff.How to Cancel:
To initiate a cancellation, please call our cancellation line at (787) 673-6386. Our team is available from 8:30AM to 6:30PM (AST) to assist you.
After your call, wait for the official email confirmation to ensure your cancellation has been processed.Additional Information:
We understand plans can change, and we strive to be as flexible as possible while maintaining fair policies for all our guests and our operations. -
Covid-19 has affected us all around the world and the island of Puerto Rico. We have always done boat tours and charters, but during February 2020 we had just started advertising and growing our online presence. For your safety we provide small capacity tours, our only tour where you will share the boat with other passengers is in our Sunset and Bio Bay Tour. If you don’t feel comfortable sharing the boat with other clients, due to our current times, you can always book the whole boat.
Our other day charters and tours are all private.
For updates in Puerto Rico Covid 19 travel advisories you can verify Discover Puerto Rico Travel and Health Guidelines:
https://www.discoverpuertorico.com/info/travel-guidelines
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Captain and Shop Crew are vaccinated
Up our cleaning on high touch areas before and after a tour or charter.
All customers and employees sanitize hands before the start of the tour.
Hand sanitizer is provided on the boat for clients.
Regular temperature checks on all employees and captains.
All employees and captains will use their face mask during all times when customers are aboard the boat.
Both boats are open to fresh air.
BIO BAY QUESTIONS
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The best time to view the bioluminescence is when there is little to no light from the moon. Our booking calendar is set up so you don’t have to worry about not being able to see the bioluminescence, just verify our available days.
Or call or message us so we can provide how well the bay is glowing.
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You should definitely visit the La Parguera Bio Bay, this is the only bioluminescent bay you can swim on the island. It’s a completely different experience than the Fajardo and Vieques Mosquito Bay. Everything depends on your convenience, it is best if you are renting a car to visit since you will be able to explore more of the island.
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Our Bio Bay tours are small capacity compared to other companies around the area. We take up to 6 people in each boat and all the attention and questions will be answered by your captain. This will feel like an exclusive and immersive tour where you will be able to swim in the bay for up to an hour, where as the bigger companies let you swim for only 15 minutes.
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Taking pictures at the bay is extremely difficult. Now a days some phones can take pictures of the bioluminescence, but you would have to play with your phone settings. We suggest just enjoy the moment!
The newest version of Samsung Galaxy and iPhone 11 Pros, do take bioluminescence pictures, you would have to play around your settings for a long exposure shot.
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No, but they are very sensitive to their environment. But we recommend not using any sunblock / mosquito spray / perfumes if you desire to swim in the bio bay.
PRIVATE BOAT CHARTER QUESTIONS
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Swim suit, towels, and your sense of adventure! You can also bring snacks and extra drink, we provide a cooler with ice and refreshments.
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On our Private Boat Charters we do not include alcohol. But you can bring your own or buy some right on the shop! We provide a cooler with ice for you to cool down your drinks!
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La Parguera has many reefs and sandbars, we love showing our guest all the amazing spots in La Parguera! In our 4 hours boat tours we usually visit around 2 to 3 spots.
Look into our Private Boat Charter and Bio Bay combo, this 6 hour experience takes you to all the must see spots!
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Yes! We are pet friendly! Just provide your furry best friend the appropriate life vest.
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During these Covid-19 we highly encourage to bring your own gear, but if you don’t bring any we can provide the equipment! Just let us know!